Oleme need "õnnelikud", kes on silmitsi numbriga 960 ehk, et tegime avalduse Estonian Air kodulehel piletiraha tagastamiseks.
Samal ajal üritasime(just nimelt üritasime) ühendust saada BudgetAir.com.
Täna (15.37) tuli selline kiri:
your ticket number is starting with 960. This means that you paid your flights, via us, directly to Estonian Air. We will start up the refund process at Estonian Air according to their conditions. We kindly request you not to do this yourself. We cannot guarantee at this moment if the refunds will be authorized because we are dealing with an airline with financial problems. We want to emphasize that this refund process will take more time then a usual cancellation procedure. Please take into account that this might take a few months. Your flights are or will be cancelled and unfortunately Estonian Air does not provide a re-booking policy.
See kiriajas totaalselt segadusse. Me tegime avalduse refundimiseks ära EA.
Mida teha edasi? Kas keegi oskab miskit öelda?