Tere, Air Baltic hilines Heraklionist Tallinnasse üle 4h.

Vastus tuli, et kompensatsiooni ei maksta, nende seletus veidi allpool.

Tundub, et tehniline rike. Samas keeldutakse kompensatsiooni maksta. Minu teada tehniline rike ei käi nende erakorraliste juhtumite hulka, mille puhul kompensatsiooni ei maksta. Tehnilised rikked on lennufirma probleemid. Lennufirma kohustus on hoida oma varustus töökorras. Kas on mõtet veel esitada nõudeid või ma eksin?

Thank you for your message. On behalf of airBaltic team, I sincerely apologize for the inconvenience caused by the delay of your flight.

I would like to explain you that your flight was delayed due to aircraft rotation. An aircraft initially assigned to perform your flight was delayed after the previous flight on the route Tallinn – Heraklion due to unpredictable manufacturer defect. Upon detecting such defect according to manufacturer’s instructions additional mandatory inspection has to be carried out, as well as the defect had to be averted. As it was unfortunately impossible to repair the defect in such a short period of time and perform the flight timely, in order to avoid flight delay, the decision was made to replace the aircraft with another aircraft available and suitable for performing the particular flight. However as preparing and transportation of this aircraft to Heraklion airport was time consuming, your flight was delayed.

Ette tänades vastuste eest.